Storms and weather and accidents happen, and when they do we can briefly lose our landline telephone service. When that happens, it is important to let the phone company know you have lost service.
1. Call your service provider and report the problem. Note the date, time, name of the person who has taken your call and what they tell you they will do to solve your issue.
- What the name of the telephone carrier is
- What the address is where the problem is located
- What the name of the account holder is at that address
- The best means for the phone company to contact that person
- What the problem is
- When the problem started
- How many times the phone company has been contacted
- What they have said/done
2. If you still don’t have service 24 hours later, and there has been no follow up by the company
- If your provider is Consolidated you can submit comments to the public service quality complaint that has been opened up:
- Go to the Vermont Public Utility Commission website and open case https://epuc.vermont.gov/?q=node/64/135508/FV-Case%20Summary-Portal and file a public comment by clicking on the drop down menu under “Case Details” and selecting “add a public comment”. Suggested info for public comment is same info included in the email to your State Representative.
- If your provider is NOT Consolidated, you can call Vermont Department of Public Service Consumer Affairs at 800-622-4496 or send them an email from https://publicservice.vermont.gov/about_us/contact_us